Prepaid Cell Phone Plans: Reviews

Updated April 2012
Prepaid wireless can save customers a lot of money -- but it must also be reliable. Customer service plays a huge part as well. Editors first looked at large-scale customer surveys from reputable sources, followed by in-depth reviews from tech experts. User reviews are scarce, but still valuable.
 

Prepaid cell phone plan with advanced phones

Virgin Mobile Beyond Talk *Est. $35 per month and up Learn More

ConsumerReports.org: ConsumerReports.org ranks six prepaid wireless providers -- including Virgin Mobile -- from best to worst, based on feedback from more than 66,000 cell phone users.

J.D. Power & Associates: In this survey of about 6,400 prepaid wireless cell phone users, Virgin Mobile rates just above the industry average overall, but falls squarely in the middle of the pack of nine prepaid cell phone carriers reviewed.

PCMag.com: This article addresses overall satisfaction with cell phones and cell phone service as reported by PCMag.com readers in 2012.

TopTenReviews.com: Receiving the Bronze award from the editors of TopTenReviews.com, Virgin Mobile is praised particularly for its fees, as the company doesn't charge activation or roaming fees for its prepaid service.

About.com: After analyzing the costs of seven competitors, About.com's former cell phones guide Adam Fendelman concludes that Virgin Mobile offers the best prepaid wireless plans overall.

PrepaidReviews.com: Although editors at PrepaidReviews.com give Virgin Mobile 4 out of 5 stars, users aren't as enthusiastic, especially about customer service.

MSNBC: If you want a prepaid phone with no hidden fees, Virgin Mobile is one of your best bets, according to this article.

Savvy Senior: For seniors who want a cell phone for emergency or occasional calls, Virgin Mobile's pay-as-you-go PayLo plan is a good option, according to this syndicated column.

Best prepaid phone plan for occasional use

T-Mobile Prepaid *Est. $10 for 30 min. and up Learn More

ConsumerReports.org: T-Mobile is one of six prepaid wireless providers included in ConsumerReports.org's latest rankings.

J.D. Power & Associates: In this survey of about 6,400 prepaid wireless cell phone users, T-Mobile rates just above the industry average overall, but falls squarely in the middle of the pack of nine prepaid cell phone carriers reviewed.

PCMag.com: This article addresses overall satisfaction with cell phones and cell phone service as reported by PCMag.com readers in 2012.

TopTenReviews.com: T-Mobile comes in the middle of the pack at TopTenReviews.com's 2012 roundup of prepaid cell phone services.

PrepaidReviews.com: Editors here give T-Mobile Prepaid 4.5 out of 5 stars.

Prepaid phone plan with international calling

TracFone *Est. $10 for 30 min. and up Learn More

ConsumerReports.org: TracFone is one of six prepaid wireless service providers ranked in this latest report at ConsumerReports.org, based on feedback from more than 66,000 cell phone users.

J.D. Power & Associates: In this survey of about 6,400 prepaid wireless cell phone users, TracFone comes in third place out of nine carriers, with a score convincingly above the industry average overall.

PCMag.com: This article addresses overall satisfaction with cell phones and cell phone service as reported by PCMag.com readers in 2012.

TopTenReviews.com: The editors of TopTenReviews.com place TracFone in 10th place in their 2012 evaluation of prepaid cell phone services for 2012.

PrepaidReviews.com: Editors at PrepaidReviews.com give TracFone a 4-star rating (out of 5), praising its simple, low-cost phones and carryover minutes.

Best as an emergency phone

T-Mobile Prepaid (annual plan) *Est. $100 for 1,000 min. Learn More

ConsumerReports.org: ConsumerReports.org polls more than 66,000 magazine subscribers, asking them to rate their cell service for call quality, handling of calls and complaints and billing problems.

J.D. Power & Associates: In this survey of about 6,400 prepaid wireless cell phone users, T-Mobile rates just above the industry average overall, but falls squarely in the middle of the pack of nine prepaid cell phone carriers reviewed.

PCMag.com: This article addresses overall satisfaction with cell phones and cell phone service as reported by PCMag.com readers in 2012.

PrepaidReviews.com: T-Mobile Prepaid ties for first place with two other carriers (Net10 and PlatinumTel Prepaid) in editors' rankings of prepaid wireless providers.

Prepaid Cell Phone Plans Runners Up:

Net10 *Est. $15 for 200 min. and up

4 picks including: J.D. Power & Associates, MSNBC…

Boost Mobile *Est. $50 per month

3 picks by top review sites.

Straight Talk *Est. $30 for 30 days and up

2 picks including: The New York Times, Viewpoints.com…

AT&T GoPhone *Est. 10 cents per min. and up

1 pick including: J.D. Power & Associates…

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