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Boost Mobile

$50 per month and up
Reviewed
December 2013
by ConsumerSearch
Boost Mobile

Pros
  • Low-priced unlimited monthly service
  • Bill reduction feature
  • Good choice of phones
  • BlackBerry support
Cons
  • Patchy network
Where to Buy
 

Bottom line

Reviewers and customers alike praise Boost Mobile. The wide selection of plans includes unlimited talk, text and data, and BlackBerry support is available, setting Boost Mobile apart from most of its prepaid rivals. Boost Mobile uses the Sprint network, which is generally well reviewed, though it's also relatively small.

Plans and flexibility

All plans are unlimited. Boost Mobile's plans and fees receive praise from both users and expert reviewers, and the Gold Medal at TopTenReviews. Basic-feature phone users can opt for Boost Mobile's least expensive plan, which includes unlimited talk, text and web for $50 per month. Smartphone users pay $5 additional (Est. $55 per month) for the same package. BlackBerry users pay an additional $5 per month (Est. $60) for BlackBerry messenger support, or can drop data altogether and get unlimited talk, text and BlackBerry service for $45 per month. For those who use their cell phone only occasionally, Boost Mobile offers a daily plan with unlimited talk, text and web for $2 per day for basic phone users and $3 per day for smartphone users. Boost Mobile's loyalty program reduces the cost of its monthly plans by $5 for every six months of on-time payments, with a maximum reduction of $15.

Performance

Good, where you can get service. Boost Mobile is owned by Sprint and uses that company's nationwide network, which gets good marks for call quality. However, Sprint's network is relatively small, and while the company has agreements in place to allow Sprint users to roam on other networks when its own service is not available, there is no roaming at all for Boost Mobile users. Because of that, according to users at PrepaidReviews.com and Viewpoints.com, coverage is often spotty even in big cities.

Customer service

Mixed reviews from users. Boost Mobile comes out on top in the 2013 J.D. Power and Associates large Wireless Purchase Experience survey, but is rated fourth in their Customer Care non-contract user survey. At Viewpoints.com, users rate the company's customer service way down in the red zone.

Phone selection

Good selection. Boost Mobile offers the latest iPhone models, including the iPhone 5s and iPhone 5c. However, Android phones are less up-to-date -- the Samsung Galaxy SIII is offered rather than the Samsung Galaxy S4, for example. On the BlackBerry side of things, the company's sole offering is the BlackBerry Curve 9310. There is a good selection of basic-feature phones, starting at $30.

Our Sources

1. J.D. Power and Associates

Over 5,000 wireless subscribers rate their wireless purchase experiences in this J.D. Power and Associates survey of pay-as-you-go wireless plans. Boost Mobile wins J.D. Power's award for the second consecutive year, narrowly beating MetroPCS, which also receives 5 out of 5 stars.

Review: 2013 Wireless Purchase Experience Non-Contract Study, Editors of J.D. Power and Associates, Aug. 15, 2013

2. J.D. Power and Associates

In the 2013 J.D. Power and Associates Customer Care survey of non-contract cell phone users, Boost Mobile comes in fourth, but with a below-average score.

Review: 2013 U.S. Wireless Customer Care Non-Contract Performance Study, Editors of J.D. Power and Associates, Feb. 6, 2013

3. TopTenReviews.com

Boost Mobile wins the Gold award in TopTenReviews.com's evaluation of prepaid service plans, beating out Cricket Wireless and Virgin Mobile. Boost Mobile receives full marks for its monthly plans, which editors consider to have the broadest range of options of all the prepaid carriers reviewed.

Review: Boost Mobile, Editors of TopTenReviews.com, Not Dated

4. My Rate Plan

MyRatePlan.com ranks Boost Mobile third in its list of no-contract cell phone plans. This press release, posted at PRWeb.com, says that the plans are for Android phones, including the Samsung Galaxy SIII, but the company has since added the latest Apple iPhones to its lineup.

Review: The Best No Contract Cell Phone Plans of 2013, According to MyRatePlan.com, Editors of MyRatePlan.com, July 18, 2013

5. PrepaidReviews.com

Boost Mobile earns a 4-star rating (out of 5) from editors at PrepaidReviews.com. However, Boost Mobile averages only 2 stars from about 20 users, some of whom cite customer service and coverage problems.

Review: Boost Mobile Prepaid Cell Phones, Editors of and Contributors to PrepaidReviews.com, Not Dated

6. Viewpoints.com

Approximately 140 user reviewers at Viewpoints.com give Boost Mobile an overall score of 64 out of 100. Boost Mobile's plan options receive praise, while its call quality and features receive slightly above-average scores. It receives poor scores for customer service.

Review: Boost Mobile Reviews, Contributors to Viewpoints.com, As of December 2013

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