Straight Talk

By: Carl Laron on January 12, 2017

Pros
  • Uses all four national carriers for service
  • Good options for international callers
  • Can use your own phone
Cons
  • Limited plan options and features
  • Mixed grades for customer service

Our Sources

U.S. Wireless Customer Care Study Vol. 2 (2016) -- Non-contract Channels, Via Mobile Devices, July 28, 2016

Straight Talk doesn't fare well in this J.D. Power and Associates' survey of prepaid cell phone plan customer care. It finishes second to last among the carriers that are rated.

Wireless Purchase Experience Satisfaction Study Vol.2 (2016) -- Non-contract, Aug. 11, 2016

The J.D. Power and Associates survey for how satisfied customers are with their purchasing experience also doesn't paint a pretty picture when it comes to Straight Talk. It rates dead last among the companies included.

Readers' Choice Awards 2016: Smartphones and Carriers, March 15, 2016

Things look a little better at PCMag.com. Straight Talk scores a fifth place finish and a score that sits exactly at the industry average.

U.S. Cell Phone Carriers, September 2016

ConsumerReports.org survey respondents generally give middling marks to Straight Talk. It does fare a little better than average when it comes to value, but plummets to the back of the pack in the area of customer support.

Tested: Cricket, MetroPCS Much Slower Than Parent Networks, Sept. 8, 2015

Tom's Guide looks at data speeds of prepaid providers relative to the networks that they use to provide service. Though testing is limited in scope, it reveals that, on average, Straight Talk delivers slower -- though still quite usable performance -- than the large national carriers, even though it uses the same networks.

Straight Talk, As of January 2017

HowardForums.com hosts a subforum dedicated exclusively to Straight Talk. It's a good destination for prospective users to ask questions and learn about others' experiences with the service.