
Reviewers say T-Mobile Prepaid offers an excellent combination of voice quality, phone options and flexible-rate prepaid wireless plans. The cheapest option is $10 for 30 minutes, which don't expire for 90 days -- making this a good option if you don't plan to use your phone very often. There are also packages for $30, $50 and $100. The $100 package gives you 1,000 minutes, good for an entire year. See our review of T-Mobile's Prepaid Annual Plan (*Est. $100 for 1,000 min.). If you replenish your account before your minutes expire, the unused minutes roll over. You can do this online, from your phone, or at one of 90,000 retail locations nationwide. You can also sign up for automatic refills. T-Mobile also makes it easy to get a prepaid smartphone: if you already have an unlocked GSM phone, you can insert T-Mobile's $7 prepaid SIM card and use your phone on T-Mobile's prepaid network. T-Mobile also sells prepaid Samsung Gravity T and Nokia 5230 Nuron smartphones (*Est. $130). However, T-Mobile's unlimited talk-and-text monthly plans cap data at 100 MB (*Est. $50 per month) or 2 GB (*Est. $70 per month), unlike Virgin Mobile Beyond Talk Unlimited (*Est. $60 per month), which offers unlimited talk, text and data and a more advanced smartphone.
Prepaid wireless cell phone services such as T-Mobile Prepaid can be judged most effectively by customer surveys in which users are polled about network coverage, circuit overloads, dropped calls and customer service. ConsumerReports.org, J.D. Power and Associates and PCMag.com all run annual polls, ranking T-Mobile against other prepaid providers. PrepaidReviews.com posts an editor's review and up-to-date user comments.
Our Sources
1. ConsumerReports.orgDetails/Subscribe
T-Mobile is one of six prepaid wireless providers included in ConsumerReports.org's latest rankings. Editors poll more than 58,000 cell phone users to find the best and worst wireless services.
Review: Prepaid Cell Phone Service Ratings, Editors of ConsumerReports.org, Jan. 2011
T-Mobile rates "about average" for overall customer satisfaction in this annual survey of about 5,400 prepaid wireless cell phone users. T-Mobile does get the highest ratings for customer service, however.
Review: 2010 Wireless Non-Contract Customer Satisfaction Index Study, Editors of J.D. Power and Associates, Aug. 2010
PCMag.com's annual survey polls readers about their prepaid wireless cell plans. T-Mobile rates about average in most categories, but readers say its fees, plan options and customer support are better than average.
Review: Cellular Service Providers: Prepaid Providers, Ben Gottesman, Sept. 7, 2010
Editors here give T-Mobile Prepaid 4.5 out of 5 stars. It ties for the top spot among 29 prepaid wireless suppliers rated here. Like all prepaid providers, however, T-Mobile draws its share of customer complaints, earning only 3 stars out of 5 overall from users.
Review: T-Mobile To Go Prepaid Cell Phones, Editors of PrepaidReviews.com
Prepaid Cell Phone Plans Runners Up:
3 picks including: J.D. Power & Associates, MSNBC…
3 picks including: The New York Times, Viewpoints.com…
2 picks including: J.D. Power & Associates…
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