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T-Mobile Prepaid

*Est. $10 for 30 min. and up

Reviewed January 2010
T-Mobile Prepaid

Best prepaid wireless for occasional use

pros
  • Above-average customer service
  • Prepaid smartphones available
  • Minutes don't expire for 90 days
cons
  • Expensive on a per-minute basis
  • Spotty coverage in some areas

Reviewers say T-Mobile Prepaid (formerly known as T-Mobile To Go) offers an excellent combination of voice quality, phone options and flexible-rate prepaid wireless plans. The cheapest option is 30 minutes for $10. A $25 purchase buys you 130 minutes, which don't expire for 90 days -- making this a good option if you don't plan to use your phone very often. There are also packages for $50 and $100. (The $100 package gives you 1,000 minutes, good for an entire year. See our review of T-Mobile's Prepaid Annual Plan.) If you replenish your account before your minutes expire, the unused minutes roll over. You can either do this online or at one of 90,000 retail locations nationwide. T-Mobile also makes it easy to get a prepaid smartphone: if you already have an unlocked GSM phone, you can insert T-Mobile's $7 prepaid SIM card and use your phone on T-Mobile's prepaid network. T-Mobile also sells a prepaid Sidekick smartphone with unlimited text and data for $1 per day plus 15 cents per minute for calls, or a prepaid BlackBerry Curve bundle with unlimited talk, text and data for $80 per month. However, T-Mobile's unlimited monthly plans cost more than Boost Mobile Monthly Unlimited (*Est. $50 per month), which reviews say is the best choice for heavy cell phone users.

Prepaid wireless cell phone services such as T-Mobile Prepaid can be judged most effectively by customer surveys in which users are polled about network coverage, circuit overloads, dropped calls and customer service. ConsumerReports.org, J.D. Power and Associates and PCMag.com all run annual polls, ranking T-Mobile against other prepaid providers. PrepaidReviews.com and Amazon.com both post comments directly from users, but the reviews posted at PrepaidReviews.com are the most up-to-date.

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Our Sources

1. ConsumerReports.org

T-Mobile is one of five prepaid wireless providers included in ConsumerReports.org's latest rankings. Editors poll more than 50,000 cell phone users to find the best and worst wireless services.

Review: Best Cell Phone Service, Editors of ConsumerReports.org, Jan. 2010

2. J.D. Power and Associates

T-Mobile rates "about average" for overall customer satisfaction in this annual survey of more than 4,000 prepaid wireless cell phone users. T-Mobile does get above-average ratings for customer service, however.

Review: 2009 Wireless Prepaid Customer Satisfaction Study, Editors of J.D. Power and Associates, July 2009

3. PCMag.com

PCMag.com's annual survey polls readers about their prepaid wireless cell plans. T-Mobile rates about average in most categories, but readers say its fees are better than average.

Review: Cellular Service Providers Service and Reliability Survey 2009, Sascha Segan, Sept. 15, 2009

4. PrepaidReviews.com

Editors list T-Mobile Prepaid as the top-ranked prepaid wireless supplier out of 29 companies rated on this site. Like all prepaid providers, however, T-Mobile draws its share of customer complaints, earning only three stars out of five overall from users.

Review: T-Mobile To Go Prepaid Cell Phones, Editors of PrepaidReviews.com

5. Amazon.com

Amazon.com features 20 subscriber ratings of T-Mobile's prepaid wireless service, but all of the reviews are several years old.

Review: T-Mobile To Go Prepaid Plan, Contributors to Amazon.com

Prepaid Wireless Runners Up:

Net10 *Est. $15 for 150 min. and up

3 picks including: Amazon.com, MSNBC…

Virgin Mobile *Est. $20 for 200 min. and up

2 picks including: About.com, Amazon.com…

Straight Talk *Est. $30 for 30 days and up

2 picks including: The New York Times…

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