The 26-cubic-foot Samsung RS265TDWP is one of the biggest side-by-side refrigerators on the market, and one of the quietest, as well. Professional testers say it's energy efficient and does a good job holding its temperature. Users like the spacious, well-organized interior, but they have some gripes about the ice maker and the shelving. We also saw some complaints about durability, and users are less than impressed with Samsung's repair service.
Good use of space. Although it's pretty big to start with, the Samsung RS265TDWP refrigerator has plenty of features to make the most of space. Its ice maker is built into the door to save freezer space, and the fresh-food section has adjustable, spill-proof shelves and gallon-sized door bins. A few users say that it would be nice to have more options for adjusting the shelves, as items that are both tall and wide can be hard to squeeze in. The refrigerator also features an external ice and water dispenser, digital controls and LED lighting.
Good all-around performance. In professional tests, the Samsung RS265TDWP gets very good scores for temperature control, energy efficiency and noise level. A few user reviews say the fridge seems a little loud, especially when the ice maker is running, but a far greater number praise its quietness. The main problem that comes up in user reviews is reliability. Users describe problems such as ice maker failures, leakage, cooling problems and compressor failures occurring within the first year. They also gripe about Samsung's support, saying they had to make multiple phone calls, spend hours on the phone and wait up to a week for repairs.
Finicky ice maker. Professional reviewers give the Samsung RS265TDWP refrigerator high marks for ease of use. However, users have a fair number of complaints about the ice maker. Some users complain that it just doesn't produce enough ice, but a bigger problem is that it's unreliable. It doesn't always follow the settings for crushed versus cubed ice, spills ice and water all over the floor, and tends to clog. Also, several users say the ice bucket is hard to replace in the door after it's been emptied. Another problem area is the shelves, which several users describe as flimsy.
Looks good inside and out. Users love the Samsung RS265TDWP refrigerator's looks, especially the stainless version. One owner at BestBuy.com says, "The blue display and the sleek stainless steel just transforms our kitchen." Several users note that, like many stainless-steel fridges, the Samsung has a stainless finish on the front only; however, they are pleased that the sides are gray rather than black so that they blend in better with the kitchen. Most users like the LED lighting inside the fridge as well, but some say it's not as bright as what they're used to. One user says the lower part of the freezer, in particular, could use more light.
ConsumerReports.org has ratings on its site for about 80 side-by-side refrigerators, including the Samsung RS265TDWP. Fridges are rated on their temperature control, energy efficiency, noise level and ease of use. Results appear in chart form for easy comparison.
Review: Refrigerators, Editors of ConsumerReports.org, Last updated July 2013
There are more than 370 reviews for the Samsung RS265TDRS (the stainless version of the RS265TDWP) at BestBuy.com, with an overall rating of 3.9 stars out of 5. While users love the Samsung's design and storage features, they have complaints about its ice maker, lighting and durability.
Review: Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel, Contributors to BestBuy.com, As of October 2013
The Samsung RS265TDRS earns an overall rating of 4.2 stars out of 5 from more than 140 owners at this retail site. Reviewers say the fridge looks great, holds its temperature well and is very efficient. However, there are complaints about its limited shelving options, noise level and faulty ice maker.
Review: Samsung 25.5 Cu. Ft. Stainless Steel Side-by-Side Refrigerator, Contributors to HHGregg.com, As of October 2013