Cambridge SoundWorks CD 745i

Bought this in Nov'08 directly from Creative over the Internet and I was very pleased it initially. However on the 12th Jan it stopped working - the CD player just stopped. They agreed to replace the unit… so I returned it and they sent a 'new' one to me. This didn't work out of the box, it turns out that it was a 'reconditioned' unit that was faulty too. So i returned that and after much arm twisting they agreed to refund me money. It is now the 7th May and after 4 months, 20 emails, 2 broken units, several telephone calls, many broken promises and apologizes, I've not yet received my refund. Forget Sky and NTL, these guys top the poll and are the poster boy of bad customer service. NEVER EVER BUY ANYTHING FROM THEM (I'd give them zero stars but I can't on this website)

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I bought this unit in July 2008 and I also had a problem with the remote's functionality with the 3rd Gen Nano. Cambridge support claims that the unit only supports 1st and 2nd generation ipods and I did… not see this explicitly stated anywhere before I bought it. The remote is either not working ( the Next Track (>|) button does not work, nor does the play/pause) or the remote is defective. Sometimes the remote does not work for the radio or cd either. You have to press and press again or get right up to the unit. I changed the battery and it did not help either. I'm waiting on a reponse to see if it will be replaced. UPDATE Cambridge replaced the remote and the new one works fine woth the Nano 3G. Overall i'm pleased with the product and the customer service was great.

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Mine did not work with the latest (4th) generation iPod Nano (Cambridge unit ordered Oct 2008) - but does work with 3rd generation - so I kept it - was good enough - (so also question if will work with iPod… Classic 120 GB (contemporary released with 4th generation nano)) - so if you need that functionality (4th generation) specifically ask about it. later addition - unit does work with iPod Classic series - but probably not iPhone - have had the unit now about 2 months - like it a lot - good big sound and function from a small box - including big thumping bass if you want (however does not have HD radio if you want that).

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This is just about the most awfull thing I've purchased. Getting tired of Bose I decided to try this because of their supposedly reputable lineage. The CD eject button didn't work from day one. The remote… began to falter at day 10. Most of the unit's front buttons ceased to respond at day 20. FM only worked with odd-numbered stations ( odd number after the dot: 95.7:0k; 97.6,doesn't tune). Contacted all the time CambridgeSW. Got illeterate answears. Two problem e-mail strings ended with the phrase: " you should contact Cambridge SoundWorks" (!!!!!). Any one interested I'll send a copy of the mail closing the case with such a phrase. Beware.

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