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Hotels.com

Reviewed
February 2011
by ConsumerSearch
Hotels.com

Best for booking hotels

Pros
  • Searches more than 130,000 properties
  • Unusual search criteria
  • No fees for changes or cancellations
  • 24-hour price match guarantee
  • Guest reviews
Cons
  • No price alerts
  • No mobile apps
Where to Buy
 

When it comes to booking a hotel, experts say the 130.000 worldwide properties available through Hotels.com are unmatched by Orbitz.com or any other site. This site also allows users to search by landmark or address. Hotels.com offers numerous filters to narrow down these properties to the ones with the price, location and hotel rating you seek. You can also consult hundreds of guest reviews and ratings for most properties. Should you find a lower price online within 24 hours of booking, Hotels.com will refund you the difference. Hotels.com doesn't charge an additional fee to make a change or even cancel a reservation, but the property may impose fees of its own, and you are still liable for those. Although Hotels.com features other types of travel searches, experts prefer Kayak.com, which also offers email alerts about price changes and mobile apps, for those.

We found the best reviews for Hotels.com at PC World and Kiplinger.com. We also read about two dozen user reviews at Viewpoints.com. Hotels.com is the top pick for hotel reservations at PracticalHacks.com, though that evaluation is older.

Where To Buy
 

Our Sources

1. PC World

This article focuses on travel, shopping and dining sites. Writer Robert Strohmeyer praises the 24-hour phone service assistance at Hotels.com.

Review: The Web's Best Travel, Shopping and Dining Sites, Robert Strohmeyer, Dec. 2010

2. Kiplinger.com

Known for personal finance advice and business forecasts, Kiplinger.com offers its recommendations for the 28 best travel sites. Stacy Rapacon names Hotels.com as the best site for finding accommodations, including last-minute deals.

Review: 28 Best Travel Sites, Stacy Rapacon, Aug. 2009

3. Viewpoints.com

Like some other booking sites that are reviewed by users at Viewpoints.com, Hotels.com gets good marks, except from users who needed customer service. Some say they weren't able to cancel as anticipated.

Review: Hotels.com Reviews, Contributors to Viewpoints.com

4. PracticalHacks.com

This article identifies 60 travel sites in 12 categories. Hotels.com is the top pick for hotel reservations, but the information is outdated.

Review: The Ultimate List of Top Travel Sites, "Kevin", Oct. 6, 2008

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