The Gold's Gym CrossWalk 570 sold only through Walmart draws cautious praise as suitable for walkers, but suffers from numerous problems with durability and customer service. Some owners are puzzled by this treadmill's elliptical-trainer-style moving handlebars.
Generally quiet. Most experts stress that you must spend at least $1,000 to get a quality treadmill. At its price point, reviewers say the Gold's Gym CrossWalk 570 has its pros and cons. "For a treadmill that costs below $1,000, the CrossWalk 570 does have some things going for it," writes Fred Waters at Treadmill-Ratings-Reviews.com. He says it has sufficient power for walking and the 20-by-55-inch belt is decent for the price.
The CrossWalk 570 has a maximum speed of 10 mph and a max incline of 10 percent. Most owners agree that it's very quiet, but warn that the incline setting is slow to adjust. Its elliptical trainer-style moving handlebars puzzle some users, and many disregard them completely.
Great features, challenging assembly. The Gold's Gym line of fitness equipment is produced by Icon Health & Fitness. As is usual for the brand, the CrossWalk 570 comes equipped with plenty of features including 16 preprogrammed workouts, an iPod music port with built-in speakers and handgrip heart-rate sensors. As with many treadmills, however, the handgrip sensors are reportedly inaccurate. Quick-select controls are another high point; users love that they can push one button to adjust to the speed of their choice.
We found some reports of boxes arriving with broken parts, and most say assembly takes three or four hours, even with a helper.
Problematic as expected. Durability is the primary user complaint about the Gold's Gym CrossWalk 570. Several users advise buying the extended warranty, promising that you'll need it. Others report that parts didn't work at first or failed soon thereafter. "The heart rate monitor has never worked since the first day I used it," says one owner at Walmart.com. Another loved the treadmill until it stopped working only six days after purchase. Other common problems include console failures and issues with belt tension. "It could end up having maintenance issues and a very brief lifespan," Waters warns.
Warranty more impressive than service. A few users post comments about good customer service. One Walmart.com reviewer says a "slight issue" was resolved on the same day it was reported. Everyone else, however, recalls spending hours on hold, receiving incorrect replacement parts or parts without installation directions, in one case after a delay of up to a month. Sometimes replacement parts are backordered with no estimated time of arrival. Frustrated owners describe Gold's Gym's customer service as anywhere from helpful to ignorant.
The warranty, by comparison, is impressive considering the treadmill's price range: lifetime on the frame, 25 years for the motor, and one year for parts and labor.
1. Treadmill-Ratings- Reviews.com
Review Credibility: Very Good Industry insider Waters acknowledges the CrossWalk 570's generally positive user reviews, and agrees that it can be a decent walking treadmill. He says it's basically the same machine as the Gold's Gym Maxx CrossWalk 650. However, he warns that because this isn't a high-end treadmill, "it could end up having lots of maintenance issues and a very brief lifespan."
Review: Gold's Gym CrossWalk 570 Treadmill Review, Fred Waters, As of October 2012
Review Credibility: Very Good More than 50 owners give the Gold's Gym CrossWalk 570 an overall rating of about 4 stars out of 5. Even positive comments are often qualified with reports that some features work poorly, if at all. One reviewer says the LCD screens flickered since assembly and gave out completely after just a quarter-mile, and the handgrip heart-rate monitor never worked. Another says, "I do not understand the ski type arms on here," then explains that she just parks them in the upright position and ignores them.
Review: Gold's Gym CrossWalk 570 Treadmill, Contributors to Walmart.com, As of October 2012