It's hard for me to express in words how much I dislike this vacuum. If I held my own version of Burning Man, called Burning Vacuum, that might do it. I don't normally like to post negative reviews (and I… usually like Kenmore products) but if I can prevent one person from making a mistake and getting this vacuum it will be worth it.
My wife purchased this vac because it was highly rated by Consumer Reports. Unfortunately, due to her back injury, I do almost all the vacuuming. First, this thing is a behemoth. It's huge and weighs a lot. I'm not a weak guy, I have my own construction company and I'm used to carrying lumber and 80 lb bags of cement around, but 20 minutes pushing this vac back and forth and my lower back is hurting. It's like pushing a Hummer through your living room. (It seems to have unusually high rolling resistance, which adds to the problem.) When using it I ended up walking all the way to one end of the room, then all the way back to the other end of the room, like I was mowing the lawn. That was much easier than standing and yanking the beast back and forth.
Given its size, if you want to vacuum in tight spaces you can forget it. Want to pick up the front of the vac to get it over a threshold or trim strip? The designers didn't bother to include a handle on the front, so picking it up is a pain, there's no good place to grab on.
The bristles on the rotating carpet brush (the main one in the head of the vac) are about as stiff as a wire brush so you have to be careful not to have the brush height set too low when you vacuum carpets. The vac did obvious damage to our expensive hand-carved area rug the first time I used it out of the box, with the height set to low. I noted that the bristles on the small hand-held rotating brush attachment are softer. Why they didn't just use the same bristles on the main brush, I do not know.
The plastic wands are the flimsiest I've ever seen on any vac, even a cheap one. They bend all over the place if you put any pressure on them. I could duct tape cardboard paper towel tubes together and have a more sturdy wand than the one that comes with this vac.
The "Intelliclean" feature is a truly bizarre concept. The idea is that when the vac senses that no (or very little) dirt is being picked up it switches the suction (motor speed) to low. When it detects dirt being picked up again it switches the suction back up to high. The problem is, once it switches the suction to low it does a poor job of picking up larger pieces of dirt, like pine needles or bits of dried mud from shoes. So, after it switches the suction to low you can run the vac over pieces of dirt like that several times and it won't pick them up. Of course it won't switch the suction back to high, which it would need to do in order to pick up the dirt, because it doesn't detect any dirt being picked up, because it switched the suction to low ... This is truly a "feature" that serves no useful purpose to anyone outside of Kenmore's marketing department.
You can't lay the vac down flat to vacuum under things. Once you tilt the body back more than about 60-70 degrees the front lifts off the ground, so it's no longer picking up dirt. (I had an old Hoover that would lay all the way flat and still keep the carpet brushes on the floor. You could lay it down and vacuum under the bed with it. There's no way you could do that with this vac.) In order to vacuum all the way under things you have to pull out the hose and attachments, and if you're on a rug or carpet, you're stuck with the tiny Handi-Mate Jr. rotating brush attachment. It is near worthless for areas of any significant size, with a pickup width of barely three inches. It's like trying to paint your house with a one inch wide brush. After running it back and forth several dozen times you'll be inclined to say the heck with it, the dirt's under the couch so no one will see it and you have better things to do with your time.
The hose attaches to the vacuum rather high up on the body, so when you try to stretch the hose to its rated length the vacuum tends to fall over on its side. Not a good thing when your house if furnished with antique furniture. If the designers had attached the hose lower (below the center of gravity) it would have been better.
Someone else noted their difficulty in using this vac on small throw rugs, and I've had the same problem. Even with the brush height all the way up and the suction on low it still wants to eat throw rugs, and the rear wheels won't roll smoothly from a hard floor up onto a throw rug. Given the heavy weight of the vac, the rear wheels should be larger diameter so they would roll over offsets in the floor more easily.
Bottom line, I'll be doing most of the vacuuming using my Electrolux Sanitaire Commercial canister vac (http://www.amazon.com/Electrolux-Sanitaire-SC3683A-Commercial-Canister/dp/B0006HUYTE/ref=sr_1_1?ie=UTF8&s=home-garden&qid=1234749076&sr=8-1) which is so light and compact you can put a luggage strap on and hang it on your shoulder - no dead weight to push back and forth or drag behind you. Only problem is it doesn't have a rotating carpet brush, so I'll be stuck wrestling the Kenmore beast when I do the carpet.
To be fair, there are some good things about this vacuum. If you're a professional football player or bodybuilder and you want vacuuming to involve an upper body workout, this is the vac for you. You'll definitely build your biceps yanking this monster back and forth around the house. It also seems to do a very good to excellent job pulling dirt out of carpets. If you have a house with large, open, carpeted areas this may be a good vac for you. And the 30 foot long cord is really, really nice. I have to give Kenmore credit for eliminating my need for an extension cord (which I've had to use with every other vac I've owned). The long cord also makes this vac useful as a boat anchor in water up to 30 feet deep.
expand
collapse