VoIP: Reviews

Updated July 2009
 

Best voice quality and reliability

*Est. $40 per month Compare Prices
 
Expert & User Review Sources:

ConsumerReports.org: This review compares six cable VoIP companies with two other VoIP providers and several landline phone services, based on ratings ...

Keynote Systems: This review compares six VoIP services, giving top ranking to Comcast Digital Voice. Time Warner Digital Phone ranks well for ...

J.D. Power and Associates: This review of telephone services, based on a survey of 13,600 users, finds for the second year in a row that cable companies ...

PCMag.com: Cablevision Optimum Voice earns a Readers' Choice award here, based on a poll of over 8,000 readers. Time Warner Cable and ...

PC World: Probing the fine print, this review reports that Ooma's free calls are actually limited to 3,000 minutes per month. Mitchell also ...

DSLReports.com: Comcast is the only cable company compared here with other VoIP providers. Based on about three dozen user-written reviews, ...

Wired.com: Comcast takes a hit in comparison tests at Wired magazine. It's more expensive than the top-rated Lingo, Vonage and Gizmo, and ...

TopTenReviews.com: Comcast is the only cable provider reviewed here, ranking 18th out of 19 VoIP services covered. Editors criticize Comcast Digital ...

 

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Most VoIP features

Vonage *Est. $25 per month Compare Prices
 
Expert & User Review Sources:

ConsumerReports.org: While this report focuses on bundled services, it ranks VoIP providers. Vonage is among them, but you need a subscription to see ...

SpotCoolStuff.com: This review compares Vonage with two other popular VoIP services, Skype and MagicJack -- based on tests of call quality as well ...

The New York Times: This overview of long-distance calling options compares Vonage with Ooma, Skype and MagicJack, but tests only the latter two ...

PCMag.com: Five VoIP phone services are tested, and while none are rated poorly, Vonage gets the Editors' Choice award. Reviewer Rick Broida ...

PCMag.com: Vonage places second overall (good for a Readers' Choice award) in PCMag.com's annual service and reliability survey, which ...

Wired.com: Vonage ranks second, bested by Lingo, in tests and ratings of eight VoIP providers. Lingo costs less than Vonage, provides ...

DSLReports.com: Vonage gets a Silver Award based on its high ratio of positive user-written reviews (79 percent over the past six months). It ...

WhichVoIP.com: Over 200 users review Vonage here, but at the time of our report, 63 percent say they wouldn't recommend it to a friend. ...

TopTenReviews.com: Vonage earns top ranking among 19 VoIP providers that get full ratings and reviews here. However, the chart of features isn't ...

CNET: This older report gives an Editors' Choice award to Vonage, saying the call quality is good. Some of the more than 800 user ...

 

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Hardware VoIP with no monthly fee

Ooma *Est. $215 Compare Prices
 
Expert & User Review Sources:

The New York Times: This review compares Ooma with Vonage, Skype and MagicJack, concluding that Ooma and Vonage have the best call quality plus easy ...

SpotCoolStuff.com: This detailed review of Ooma compares it with Vonage, MagicJack and Skype -- concluding that for U.S. users who make mostly ...

Computerworld.com: This detailed single-product review of Ooma concludes that it can save a lot of money unless you need a lot of extensions or ...

EVDOInformation.com: This review reports on tests of Ooma on a 3G wireless network (Sprint EVDO) as well as over a high-speed cable broadband ...

DSLReports.com: Ooma earns top ratings here based on enthusiastic user-written reviews. Fewer than a dozen users have reviewed it at the time of ...

Amazon.com: Over 450 owners review Ooma here, with about 87 percent of the reviews reasonably positive. Most of the complaints relate to ...

PC World: Probing the fine print, editor Robert Mitchell looks at four VoIP services to see if their unlimited plans are really unlimited. ...

FierceVoIP.com: This article explaining Ooma's business model reinforces the probability that Ooma will stay in business despite offering free ...

 

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Free VoIP software

Skype Free for basic service Compare Prices
 
Expert & User Review Sources:

ConsumerReports.org: Skype is among those listed in the separate chart on phone services in this report about bundled services. Nine VoIP and ...

SpotCoolStuff.com: This review compares Skype with two other popular VoIP services, Vonage and MagicJack --based on tests of call quality as well as ...

The New York Times: This overview of long-distance calling options tests Skype and MagicJack, also comparing both with Vonage and Ooma. Call quality ...

PCMag.com: While Skype PC-to-PC and Skype PC-to-phone sit at the bottom of the chart in this service and reliability survey focusing on tech ...

ConsumerReports.org: This brief report gives a good rundown of Skype but warns there is no 911 service and that you should also have a landline to be ...

Wired Magazine: Tests here find that challenger Gizmo (also free) outperforms Skype for call quality. However, since this review was published, ...

DSLReports.com: Over two dozen users review and rate Skype here, where it earns lower average ratings for reliability and call quality than ...

PCMag.com: This older customer-satisfaction poll from PCMag.com calls Skype "a different animal" and removes it from the VoIP rankings, but ...

PCMag.com: PCMag.com does a basic run-through of a Skype update for PCs (still in beta at the time) that allows for a larger, but ...

TopTenReviews.com: Skype ranks second among 19 VoIP providers that get detailed reviews and ratings here, and earns a Silver award from ...

 

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VoIP Runners Up:

Phone Power! *Est. $20 per month

6 picks including: Calling-Plans.com, My Rate Plan…

Lingo *Est. $22 per month

3 picks by top review sites.

8x8 Free to Packet8 users

2 picks by top review sites.

Callcentric Free to Callcentric users

2 picks by top review sites.

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