The magicJack Plus solves a problem found with the original magicJack (*Est. $49): You no longer need a computer to make phone calls. Instead, the magicJack Plus connects directly to your network router. Otherwise, magicJack Plus works the same way as the original. Calls with the device are free to the U.S., Canada, the Virgin Islands and Puerto Rico from anywhere in the world. The first year of service is included in the price of the unit, and subsequent years currently cost $20 per year. International calling rates, however, are higher than those for Skype.
Reviewers give mixed signals regarding the quality of phone calls through the magicJack Plus. On one hand, some say that sound is sometimes distorted, while others find no issue with it at all. New features of the magicJack Plus include the ability to receive voice mails via email and keep your existing phone number, though there are some reports that users couldn't port their number over.
One issue with magicJack is its less-than-stellar customer support record, and help is available only via online chat. The documentation provided with the magicJack could also be more helpful, many say.
The magicJack Plus doesn't get many reviews, though the one at PC World is well done and includes comparisons to the original magicJack. There is also a good selection of user reviews at Amazon.com.
1. PC World
Rick Broida gives the magicJack Plus a 3-star (out of 5) rating. Support -- including limited documentation in the box -- continues to be a sore spot (as it was for the original magicJack). Service renewals are also a little more expensive. But the new features are a plus, and call quality is excellent.
Review: YMax MagicJack Plus, Rick Broida, Feb. 1, 2012
Roughly 180 customers offer their opinion of the magicJack Plus on Amazon.com. Less than half give it just 1 star out of 5; complaints center around poor customer support and connectivity issues. Customers who give magicJack Plus a higher rating had better success making and receiving calls, but still note the limited customer support that's available.
Review: magicJack Plus, Contributors to Amazon.com