VoIP: Ratings of Sources
Total of 24 Sources
For an explanation of how we rank reviews, see our ratings criteria page.
Phone Service Ratings
by Editors of ConsumerReports.org
Our AssessmentBased on a survey of over 34,000 reader experiences with telecommunications services, this review compares VoIP, landline and fiber optic service providers. The top three phone service providers are all VoIP companies.
Internet Telephony & VoIP
by Editors of PCMag.com
Our AssessmentYou'll find all of PCMag.com's VoIP reviews here, though there are not many reviews from the past year. This site still shows reviews from previous years that have been supplemented by more recent reports that are not quite as favorable. Each product is thoroughly tested and rated on a scale of 1 to 5, and the best are named an Editors' Choice. The latest Internet telephony products to receive this award are netTALK Duo, 8x8 Virtual Office Pro and Google Voice.
Readers' Choice Awards 2010: VoIP
by Ben Gottesman
Our AssessmentIn a 2010 survey of nearly 20,000 PCMag.com readers, Cablevision's Optimum Voice wins the Readers' Choice award for best VoIP service. Verizon VoIP gets an honorable mention, with lower ratings for customer support. The survey also rates Charter, Comcast, AT&T, Road Runner, Ooma, Vonage, magicJack and Skype services in eight subcategories (such as sound quality and technical support) and overall. The readers' choice awards for 2011 and 2012 do not include a VoIP service provider category.
Prizefight: Google Voice vs. Skype
by Editors of CNET
Our AssessmentCNET throws Skype into the ring with Google's new Voice Calls from Gmail feature. Three expert testers score each contender on features, apps and interface, device compatibility and cost. Google wins every category, and the prizefight -- for U.S. users. Skype is still the better international option.
2011 Telephone Service Provider Ratings
by Editors of J.D. Power and Associates
Our AssessmentJ.D. Power and Associates polls consumers about their local and long-distance telephone service. Unfortunately, this survey mixes VoIP with traditional long-distance services, which limits its usefulness. This 2011 research study is based on over 21,000 customer responses. A winner is named for four regions of the U.S. -- East, West, South and North Central. However, not all companies are included, and national VoIP companies such as Vonage and Lingo are not included in the survey at all.
For VoIP, What Part of 'Unlimited' Don't You Understand?
by Robert Mitchell
Our AssessmentThis PC World article probes several popular VoIP services that offer "unlimited" calls to reveal hidden caps. Vonage defines "normal use" as less than 5,000 minutes per line per month (over 83 hours), while Ooma's cap is 3,000 minutes per month (since raised to 5,000). The review includes a link to some recommended alternatives, including Skype. In separate reviews, magicJack and Comcast get accolades.
2012 VoIP Services Review
by Editors of TopTenReviews.com
Our AssessmentTwenty VoIP providers get detailed reviews and ratings here, and are all are included in a detailed chart that compares features. The site also includes a video about VoIP. Though it's possible for users to add their own reviews and ratings, only a few have been published. We'd rank this review site higher if the testing methods were better documented.
Talk Is Cheap, if You Ask
by Eric A. Taub
Our AssessmentThis overview of long-distance calling options reports on tests of Skype and magicJack, but comparison to Vonage and the original Ooma Hub is strictly based on features. Call quality on Skype is judged "spotty," and connections prove problematic using magicJack -- sometimes even requiring rebooting the computer. Vonage is judged a better choice.
Ooma Telo Is Great Internet Phone Device
by Peter Svensson
Our AssessmentIn this Associated Press review, Peter Svensson says he has tried many VoIP products, but the original Ooma was the first one that he and his wife found good enough to keep. After using it for more than a year, he compares it with the newer Ooma Telo, explaining each version's pros and cons.
Charts: The Good, the Bad and the Ugly
by Contributors to DSLReports.com
Our AssessmentThis comparison chart, updated weekly, is based on user-written ratings and reviews of 15 VoIP providers. Each service gets ratings on six separate factors: website, call quality, technical support, ease of installation, reliability and overall value. However, there are only a handful of recent reviews for each VoIP provider. Four providers get Gold awards based on owners' reviews over the past six months. The larger site includes reviews of many more VoIP services, plus a chart that organizes them into those reported by happy users (Smooth Ride), those who are not completely pleased (Mixed) and those who are largely displeased (Unhappy Campers). Most services also have discussion forums here.
Review: Ooma Helps You Save on Your Phone Bills
by Preston Gralla
Our AssessmentThis long review covers the original Ooma in detail, with a few comparisons to Vonage and Skype. The reviewer concludes that Ooma can save a significant amount of money compared with a landline phone -- unless you opt for lots of extensions (called "Scouts") or extra options. However, call quality varies and is "generally fuzzy, with a hollow or tinny sound at times." Per-minute charges for calls overseas are comparable to those of Skype.
magicJack: Cheap, Way Overhyped, But Really Works
by Walt Mossberg
Our AssessmentMossberg states that the magicJack works "pretty much as advertised," finding it easy to set up and use. He is also impressed with customer support but is disappointed in the extra fees for services such as vanity phone numbers.
Google Shakes It Up Again With Free Phone Calls
by David Pogue
Our AssessmentDavid Pogue reports that Voice Calls from Gmail are easy to do and sound clear in his tests, even using built-in laptop speakers and microphones. He notes that the feature only works from computer to phone, not phone-to-phone -- for now.
Hands On: Google Voice Calls via Gmail
by Mark Hachman
Our AssessmentMark Hachman reports some snafus when he tries to call people from Gmail, including one call that refused to connect and mixed results for sound quality. For now, he says, the feature "remains a curiosity" with limited value.
Hands-On With Gmail VoIP: Gmail Adds the Kitchen Sink
by Eric Chiu
Our AssessmentVoice Calls from Gmail sound "consistently decent" in Eric Chiu's test. He says a landline call from Gmail sounds better than on an HTC Droid Incredible phone.
Replace Your Landline with $199 Ooma Telo
by Rick Broida
Our AssessmentRick Broida, who writes The Cheapskate blog for CNET, says he's just about ready to ditch Vonage in favor of a then new VoIP solution, the Ooma Telo. He says Telo's call quality seems better in his initial test, and he likes the idea of no more monthly bill (except a nominal one for 911 and other fees). More than 50 user comments are posted.
After Up-Front Cost, Ooma Has Edge Over Vonage
by David Einstein
Our AssessmentIn this short reader Q&A, David Einstein recommends Ooma over Vonage. Vonage offers free international calls, but Ooma's are only pennies, and Ooma has no monthly fee.
magicJack vs. Vonage vs. Skype
by Editors of SpotCoolStuff.com
Our AssessmentThis article is from 2009, but there are recent posts among the more than 200 users who comment on it. The review compares three of the most popular Internet phone services -- Vonage, magicJack and Skype. It considers in detail all the relevant factors: cost, call quality and features, plus privacy and customer service. Based on tests, the review concludes that all three services can provide excellent call quality -- but not consistently. Vonage is the overall winner, with Skype recommended if you only want inexpensive international calls. More than 100 users add comments. Elsewhere on the site, a March 2009 review covers Ooma.
Product Spotlight: Ooma Telo & Handset
by Editors of EVDOInfo.com
Our AssessmentThis review of the Ooma Telo springs from (and links to) an earlier detailed and well-illustrated review of the original Ooma, both over Cox Cable and a 3G wireless network (Sprint EVDO). Call quality is excellent over cable, but the reviewer warns that using it on a 3G network requires an excellent signal.
by Contributors to Amazon.com
Our AssessmentOwners review quite a few VoIP-related devices here, including the Ooma Telo, the magicJack and others. Of these, the Ooma Telo receives an impressive rating of 4.4 out of 5 stars following over 2,200 customer reviewers.
The Ooma Conspiracy -- or Why Vonage Is Ultimately Doomed
by Doug Mohney
Our AssessmentThis article explains Ooma's business model, showing that the company is at least breaking even on each new customer, which bodes well for the company's future. Elsewhere in this VoIP blog, a Feb. 26, 2009, article on Vonage mentions that it takes the company about three years to break even on a new customer. An April 16, 2009, article reports that magicJack settled with Florida's Attorney General, promising improvements in customer service and disclosure policies.
VoIP Service Provider Reviews and Ratings
by Contributors to VoipReview.org
Our AssessmentThis site publishes user-written reviews and ratings, with listings that can be sorted by the average rating. Only a few providers have accumulated reviews from enough users to make their overall ratings useful. Several lesser known VoIP services get higher average ratings than better known providers.
Residential VoIP Providers Reviews
by Contributors to WhichVoIP.com
Our AssessmentThis site has quite a few articles on VoIP and also lets people rate and review their VoIP services. A chart features seven VoIP providers. Both ITP and Phone Power have high ratings from a significant number of reviewers.
VoIP Reviews & Prices
by Editors of NextAdvisor.com
Our AssessmentSeven VoIP providers get full reviews and ratings here, though the emphasis is on features; no testing is documented. All the reviews are basically positive, but Vonage, VoIP, Phone Power and Phone.com receive full marks.