As a rule, front-loading washers use less water and electricity than top-loaders. The Samsung WA5451ANW/XAA, however, is an exception. This 4.7-cubic-foot washer meets the Tier III requirements of the Consortium for Energy Efficiency (CEE), the strictest efficiency standards for washers in the country. It also performs very well in professional tests, with very good to excellent scores for cleaning performance, noise, vibration and gentleness on fabric.
Users generally agree, saying the Samsung washer is effective, quiet and easy to use. However, some find its cleaning performance unsatisfactory, complaining that the low water use means it cannot clean as many items in a single load. We also read some complaints about reliability, most often involving control panel failures. Overall, we found better reviews for the top-loading LG WT4801CW (*Est. $750), which is also less expensive.
ConsumerReports.org includes the Samsung WA5451ANW/XAA in its latest tests of front-loading and top-loading washers, rating it on such factors as cleaning performance, efficiency, vibration and gentleness. This washer also receives nearly 200 reviews from users at BestBuy.com and Lowes.com. The 2011 Home Appliance Survey conducted by J.D. Power and Associates provides information about customer satisfaction with the Samsung brand as a whole, though it does not evaluate this particular model.
The Samsung WA5451ANW/XAA is one of nearly 60 top-loading washers tested at ConsumerReports.org. Each washer is rated on its cleaning performance, water and energy use, capacity, gentleness to clothing, noise level and vibration.
Review: Washing Machines, Editors of ConsumerReports.org, As of June 2012
We found more than 140 reviews for the Samsung WA5451ANW/XAA at Lowes.com, with ratings averaging 4.2 stars out of 5. Most users say this machine is quiet, well made and easy to use, but some complain that it does not clean well or is not reliable.
Review: Samsung 4.7 Cu. Ft. Top-Load Washer (White) ENERGY STAR, Contributors to Lowes.com
The Samsung WA5451ANW/XAA receives an overall rating of 4.2 stars from more than 60 users at BestBuy.com. Owners like the washer's quietness, large capacity and ease of use, but we read several complaints about reliability and a few about poor cleaning performance.
Review: Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Washer - White, Contributors to BestBuy.com
4. J.D. Power & Associates
In this survey, more than 5,600 consumers who have recently bought washing machines rate their overall satisfaction. For the third year in a row, Samsung receives the highest ratings, based on performance, features, style, price, warranty and ease of use. Individual models are not evaluated, however.
Review: Home Appliance Study, Editors of J.D. Power and Associates, Aug. 3, 2011