The Samsung WF330ANW/XAA front-loading washer gets good ratings from both professionals and users for its cleaning performance, quietness and low vibration. This 3.7-cubic-foot washer is Energy Star-rated and features nine wash cycles (including a high-temperature sanitize cycle), and four spin speeds.
In reviews, owners praise its easy-to-use controls, but some of them are frustrated by its long cycle time. Others, however, say this is offset by reduced drying time, since this washer's 1,200-rpm spin speed removes so much moisture. We also read some reports of reliability problems, and some users say Samsung's customer service can be frustrating. While this appears to be a good washer overall, we found more positive reviews for the Maytag Maxima MHW6000XW (*Est. $1,100).
ConsumerReports.org includes the Samsung WF330ANW/XAA in its latest tests of front-loading and top-loading washers, rating it on such factors as cleaning performance, efficiency, vibration and gentleness. This washer also receives about 250 reviews from users at BestBuy.com, Lowes.com and Sears.com. The 2011 Home Appliance Survey conducted by J.D. Power and Associates provides information about customer satisfaction with the Samsung brand as a whole, though it does not evaluate this particular model.
The Samsung WF330ANW/XAA is one of nearly 70 front-loading washers tested at ConsumerReports.org. Each washer is rated on its cleaning performance, water and energy use, capacity, gentleness to clothing, noise level and vibration.
Review: Washing Machines, Editors of ConsumerReports.org, As of June 2012
We found about 100 reviews for the Samsung WF330ANW/XAA at BestBuy.com, with an overall rating of 4.4 stars out of 5. Owners say this washer's best features are its efficiency, quietness, low vibration and ease of use. However, some users dislike the long cycle time, and others describe mechanical malfunctions (often involving the spin cycle) and unsatisfactory customer service.
Review: Samsung - 3.7 Cu. Ft. 9-Cycle Ultra Capacity Washer - White, Contributors to BestBuy.com
The Samsung WF330ANB/XAA (the blue version of the WF330ANW/XAA) receives about 75 user reviews at Lowes.com. Owners give the washer about 4.5 stars out of 5 on average, and 89 percent say they would recommend it.
Review: Samsung 3.7 Cu. Ft. Stackable Front-Load Washer (Breakwater Blue) ENERGY STAR, Contributors to Lowes.com
We found about 75 reviews for the Samsung WF330ANW/XAA at Sears.com, with an overall rating of 4 stars out of 5. While users like this washer's quietness, stylish looks and low water use, they are frustrated by the length of the wash cycle and the customer service received from Samsung.
Review: Samsung 3.7 cu. ft. High-Efficiency Front-Load Washer (WF330ANW) ENERGY STAR, Contributors to Sears.com
5. J.D. Power & Associates
In this survey, more than 5,600 consumers who have recently bought washing machines rate their overall satisfaction. For the third year in a row, Samsung receives the highest ratings, based on performance, features, style, price, warranty and ease of use. Individual models are not evaluated, however.
Review: Home Appliance Study, Editors of J.D. Power and Associates, Aug. 3, 2011