Washing Machine Types

Conventional vs. high-efficiency washing machines

Although professional reviews say that some basic top-loading models don't clean as well as they used to, some still do better than others. They also tend to cost much less; some conventional top-loaders with good performance are available for under $500.

While front-loading washing machines are much more efficient and generally considered to perform better, top-loading washers are a little easier to load and unload and aren't prone to odor problems commonly seen in front-loaders. In addition to conventional top-loading washers, a number of high-efficiency top-loaders are on the market as well. These high-efficiency top-loaders get better scores in formal testing, use less water, and the high spin speed reduces drying time.

With all washers that use some kind of new technology -- top loading or front loading -- we have found complaints about breakdowns. Although a smattering of complaints can be found for all washer models, regardless of type or price, owners say that getting high-tech washers repaired can be a particular problem. That's because service technicians need additional training to fix the newer technology. In addition, specialized parts can take longer to order and receive. We often receive reports from consumers who have waited weeks for a repairperson to fix their high-tech washer. So aside from the higher initial expensive of an HE washer, these can be more of a gamble since they are harder to repair.