What every best has:
Several users posting to consumer-review websites complain about the quality of customer service when ordering the Steam Buddy online, particularly about shipping and handling charges that increase the cost dramatically. The Steam Buddy includes a "free" creaser accessory that costs about $10 to ship. Most people end up with total charges of about $40 or more. The Steam Buddy website requires that you provide your credit card information before shipping charges are added in, and some users who decide not to place an order after reviewing the shipping costs have complained about being charged for a product they never actually purchased. Calls to customer service will not cancel the shipment, and if you return the product, you must pay additional shipping charges. Other complaints include being charged twice and receiving two products and being charged for an unordered extended warranty.
The Steam Buddy has been featured in many local television news broadcasts, in which a reporter tries the product or asks someone else to. There are many owner reviews on Amazon.com. There are also reports on consumer complaint websites, such as RipOffReport.com and ComplaintsBoard.com.