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State Farm Review

By: Kelly Burgess on May 16, 2018

Bottom Line

State Farm has cornered the largest chunk of the car insurance market, and because of that, it can accommodate a large range of customers -- often including those with spotty driving records. Although your rates may be slightly higher if your record isn't perfect.

Pros

  • Wide variety of plans, discounts
  • Thousands of local agents
  • May insure higher-risk drivers
  • Strong financial ratings

Cons

  • Slightly higher rates
  • Quality of agents can vary
Our Analysis

Breaking it down

Claims

High satisfaction with agents. State Farm receives fair or good marks in customer surveys of satisfaction with claims. Customers report satisfactory interaction with agents and generally smooth repair and settlement processes, but average experiences with appraisals and the rental-car process. Though State Farm maintains a list of approved repair shops that meet certain performance standards, customers may also select their own. State Farm does not require the use of parts manufactured by the original vehicle manufacturer during repairs; that cuts costs of repairs, but some claim that third-party parts are sometimes inferior. Coverage for rental-car reimbursement is available.

Policies

Rates tend to the high side. Customers report average satisfaction with State Farm's premiums. Rates tend to be higher than those of some of the other largest auto insurers, some reviewers say, but many insist the prices are warranted by prompt, personable customer service. Others say quality of service can vary depending on local agents. The company gets high marks for a smooth shopping experience, plan flexibility and a wide range of discounts, which include lower rates for good students, safe drivers and multiple policies. Policyholders can report claims 24 hours a day.

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