Sprint

By: Carl Laron on September 27, 2017

Bottom Line Sprint still lags behind the other big four national cell phone providers, but if performance is good in the places where you live, work and play, Sprint's well-priced plans and promotions make it pretty much the cheapest of the big four major carriers.
Pros
  • Unlimited plans
  • Canada and Mexico coverage available as a free add-on
  • No overages for data on capped plans
  • Lots of promotions and "deals"
Cons
  • Spotty coverage in some areas
  • Great download speeds, so-so upload speeds
  • In talks to merge with T-Mobile

Our Sources

2013 U.S. Wireless Network Quality Performance Study – Vol. 1, March 7, 2013

In this nationwide survey of more than 27,000 customers, J.D. Power and Associates polls cell phone users about network quality, including messaging, calling and data. Sprint consistently ranks at the bottom, often in a tie, with 2 stars out of 5 in all six regions.

2013 U.S. Wireless Customer Care Full-Service Performance Study – Vol. 1, Feb. 6, 2013

In this J.D. Power and Associates' Customer Care Survey of about 7,000 wireless phone users, Sprint comes in third place out of four with a below-average score.

2013 Wireless Purchase Experience Full-Service Study – Vol. 2, Aug. 15, 2013

More than 8,500 cell phone users took part in J.D. Power and Associates' Customer Experience Survey in which Sprint received an average rating. AT&T took first place with a score of "excellent," although Verizon Wireless and Sprint weren't far behind.

Overall Cell Phone Service Ratings, September 2013

ConsumerReports.org reports on feedback from more than 58,000 of its subscribers who rate cell service for value, voice/text/data service and customer support. Sprint is rated nationally and in each of 23 major cities.

Readers' Choice Awards 2013: Smartphones and Mobile Carriers`, March 13, 2013

Although Sprint comes in third place in PCMag.com's 2013 Readers' Choice Awards for mobile carriers, it does so with a below-average score. Sprint's highest rating is for choice of phones, followed by minimized dropped calls. It gets low scores for fees and data network speed.

Phone Upgrade Plans: Sprint vs. AT&T vs. Verizon vs. T-Mobile, Sept. 20, 2013

Besides liking the name of Sprint's One Up phone-upgrade service, Cherlynn Low says it's giving the other phone-upgrade plans a run for their money. One Up "takes the trophy for offering the best value for your money," she says.

iPhone 5s: Which Carrier Has the Best Plans?, Sept. 16, 2013

Laptop magazine's Cherlynn Low details the costs and two-year price for Sprint's Unlimited All-In and Unlimited My Way plans. She highlights that Sprint is the only carrier to have a true unlimited data plan, but T-Mobile has since added one.

Sprint, Not dated

TopTenReviews.com provides a side-by-side comparison of national and regional cell phone providers that notes features but does not evaluate call quality. Sprint comes in fourth place for its unlimited data plans and One Up plan, which editors say is the cheapest phone-upgrade plan.

T-Mobile Wins 3G Shootout, Sprint and Verizon Speeds Fade, May 21, 2013

After extensive testing, editors at TechHive.com conclude that Sprint's 3G CDMA network is not as fast as the HSPA service of either T-Mobile or AT&T.

10 Reasons Why Sprint's New Unlimited Guarantee Isn't Quite the Deal They Think It Is, July 15, 2013

While Jeffrey Van Camp lauds Sprint's decision to guarantee its unlimited data plan forever for its subscribers, he points out some flaws in this "unlimited guarantee." These include an unlimited, no-contract data plan on T-Mobile for less money and no available LTE network on Sprint. He also notes that while unlimited data is guaranteed, the price for that service is not.

Best Wireless Plans of 2013, According to MyRatePlan.com, April 18, 2013

In this press release, the wireless industry analysts at MyRatePlan.com name Sprint's Simply Everything plan as the second-place choice in their list of the best wireless plans of 2013. It receives this award primarily for its truly unlimited data plan, although mobile hotspot usage is barred under the plan.

The Best Cell Phone Providers: Cell Phone Provider Reviews & Ratings, As of December 2013

The 425-plus contributors who post reviews for Sprint at Viewpoints.com together give the company a rating of 61 out of 100. Phone plan features scores the highest marks, but network coverage is in the red with a rating of 5.8 out of 10. Newer reviews here tend to offer better ratings than older ones.