What the best fax machine has
- Reliable performance. The most important job for any fax machine is to send and receive faxes without errors or interruptions.
- Smooth paper handling. Features like large-capacity paper trays and auto document feeders can be helpful for those who frequently send long faxes, but for light users, the most important thing is a smooth feed system that avoids paper jams.
- Decent print quality. Not everyone needs photo-quality images, but a fax machine should at least produce legible documents.
- Ease of use. A fax machine should come with clear instructions, intuitive controls, and easy access to paper and toner cartridges. You also have a right to expect decent technical support to help you if you get stuck.
Know before you go
Do you even need a stand-alone fax? Many all-in-one printers (which are covered in their own report) include the ability to send and receive faxes. If you only need to transmit the occasional fax, this might be a better solution because it saves valuable desk space. The main difference between all-in-one printers and a dedicated fax machine with extra features is that all-in-one printers usually excel at printing but are only so-so at faxing, while a fax machine typically excels at receiving and sending faxes, but is only a so-so printer, copier or scanner.
How much will you use the fax machine? Fax machines with a low initial cost often have higher costs for consumables, such as toner cartridges, drums, thermal-transfer ribbons, and paper. Thus, for heavy fax users, a machine with a higher up-front cost is probably the best long-term value because of its lower per-page cost. For light users, by contrast, a cheaper machine is usually the best value, because the ongoing consumable costs won't come close to eating up the price difference.
Do you have a need for speed? Inexpensive fax machines, like the Brother FAX-575, can take around 15 seconds per page to send a fax. By contrast, pricier machines with fast Super G3 modems, such as the Brother IntelliFax-2840, can send a fax in three seconds or less. The more pages you send and receive at a time, the more difference that extra speed will make.
How much memory do you want? Fax machines store incoming and outgoing pages in their onboard memory. Some fax machines use that capacity to perform multiple tasks at once, such as receiving one fax while preparing another to be sent. They can also save an incoming fax if they're out of paper and then print it once the paper tray is reloaded. The most basic models can store around 25 pages in memory, while high-end fax machines can hold as many as 500 pages. Memory backup is another plus; it will hold the saved pages in memory should power temporarily go out.
Which features and extra functions do you need? Many fax machines include extra functions such as copying, printing, and (sometimes) scanning, which can blur the distinctions between a fax machine and an all-in-one printer. Desirable fax-centric features include caller ID, auto redial, speed dial, and auto fax/telephone switching, which lets you use a fax machine and a phone on the same line.
What's to come
The dedicated fax machine is a dying breed. As all-in-one printers grow more affordable and more competent at performing a variety of tasks, the market for machines that are primarily designed to send and receive faxes is dwindling. Only three manufacturers -- Brother, Canon, and Panasonic -- still offer dedicated fax machines for the U.S. market, and all three of them together produce fewer than 15 different models. Moreover, online fax services make it possible to send and receive documents directly from your computer for anywhere from free (for occasional use) to $20 a month (for heavy use). A Fortune magazine story from 2013 quotes Austin Allison, a tech CEO, as predicting that fax machines will disappear from the market by 2023 as the business world continues its shift "from physical to digital." As of now, that prediction seems to be on target.