2010 National Homeowners Insurance Study, Oct. 5, 2010
Chubb rates "better than most" for overall satisfaction in J.D. Power and Associates' latest homeowners insurance survey, although it rates only about average for policy offerings and pricing.
Homeowners Insurance Ratings, September 2009
This survey of 10,700 homeowners concentrates on how well insurance companies handle claims. Editors rank 16 companies, including Chubb, according to how many homeowners report claims problems, delayed payments or say they were paid too little for their claims.
BBB Reliability Report for Chubb Group of Insurance Companies,
On BBB's trustworthiness scale of A+ to F, Chubb gets an A. BBB reports four customer complaints against Chubb in the past three years, all of which were resolved.
Consumer Information Source,
The NAIC lists only three homeowners insurance complaints upheld against Chubb by state insurance regulators in 2009, the most recent year available. NAIC's complaint index adjusts for market share, showing Chubb far below the national median for complaints.
Standing the Test of Time, July 2009
The Chubb Group of Insurance Companies includes Federal Insurance Co., Great Northern Insurance Co., Pacific Indemnity Co. and Vigilant Insurance Co. -- all of which make A.M. Best's list of insurers that have topped its financial strength list for 50 or more years, and all of which currently hold Best's highest rating of A++.
Personal Business: A New Fight for a Rich Slice of the Insurance Pie, Oct. 15, 2000
Chubb clients and brokers tell The New York Times how the company caters to its customers in this older article. Accounts include instances of paying some claims it could have legally wiggled out of or paying for the actual value of an item even if it were insured for less.
Appraising High-End Digs: Distinctive, Expensive Homes Merit a More Informed Look from Insurance Companies, March 25, 2001
Chubb takes unusual care to make sure it covers all unique aspects of a home, this article from 2001 says. Chubb appraisers have been called upon to value elephant-skin wallpaper and timber salvaged from a fire in Yellowstone National Park.