Petplan Review

By: Amy Livingston on October 16, 2015

Bottom Line

Petplan offers some of the most comprehensive pet insurance on the market: Prescriptions, hereditary conditions and even some alternative therapies are covered. Reviewers also like that there are no upper age limits, and most praise the company's customer service. There's no option for routine care coverage, however, and Petplan uses a per-incident deductible that can force some customers to pay more out of pocket. Some also complain about slow claims.

Pros

  • Plans cover prescriptions, hereditary conditions, alternative therapies
  • No upper age limit
  • Strong customer service

Cons

  • No routine care coverage
  • Per-condition deductible can get costly
  • Complaints about slow claims
Our Analysis
Specs

Breaking it down

Policies

Many conditions covered. Petplan covers accidents and illnesses for dogs and cats, with a 24-hour waiting period for accident coverage and a 14-day waiting period for illness coverage. Pets must be at least 6 weeks old for coverage, but there's no upper age limit. Basic plans cover veterinary exam fees, diagnostic tests and imaging, surgery, prescriptions, cancer treatments, non-routine dental care, rehabilitation, alternative therapies, referrals and specialist treatments, and behavioral therapies. Hereditary, congenital and chronic conditions are covered, including hip dysplasia, but there's a six-month waiting period for knee conditions. Pre-existing conditions and routine care are excluded, but some curable pre-existing conditions may be eligible for coverage after a waiting period. Coverage for boarding, lost pet recovery, pet theft, straying, death and vacation cancellations are included in step up plans.

Cost

Deductible is paid per incident, not annually. Experts say there may be cheaper alternatives than Petplan, but prices depend on several options. Customers receive either a $10,000, $14,000 or $22,000 annual maximum under bronze, silver and gold plan levels. Petplan also offers $50, $100 or $200 deductibles and 80, 90 or 100 percent reimbursement levels. The deductible must be paid for each separate condition and is reset after a year. Discounts are available for those who enroll online and insure multiple pets, and the company offers a refer-a-friend bonus after 30 days. Premiums are subject to increases based on a pet's breed, age and location.

Claims

Some complaints about slow claims. Petplan accepts claims via email, fax or mail, and customers can track their claim status online. While most policyholders say they have fast, low-hassle claims and speedy reimbursements, others report a slow process with redundant paperwork requests. Other reviewers say legitimate claims are denied because of pre-existing condition rules. Most are satisfied with customer service, however, and experts praise Petplan for being an established company that's very clear on what's covered and what's excluded when pet owners make claims.

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