What every best Pet Insurance has:
- Comprehensive coverage.
- Clear exclusions.
- Customizable coverage levels.
Many conditions covered. Petplan covers accidents and illnesses for dogs and cats, with a 24-hour waiting period for accident coverage and a 14-day waiting period for illness coverage. Pets must be at least 6 weeks old for coverage, but there's no upper age limit. Basic plans cover veterinary exam fees, diagnostic tests and imaging, surgery, prescriptions, cancer treatments, non-routine dental care, rehabilitation, alternative therapies, referrals and specialist treatments, and behavioral therapies. Hereditary, congenital and chronic conditions are covered, including hip dysplasia, but there's a six-month waiting period for knee conditions. Pre-existing conditions and routine care are excluded, but some curable pre-existing conditions may be eligible for coverage after a waiting period. Coverage for boarding, lost pet recovery, pet theft, straying, death and vacation cancellations are included in step up plans.
Deductible is paid per incident, not annually. Experts say there may be cheaper alternatives than Petplan, but prices depend on several options. Customers receive either a $10,000, $14,000 or $22,000 annual maximum under bronze, silver and gold plan levels. Petplan also offers $50, $100 or $200 deductibles and 80, 90 or 100 percent reimbursement levels. The deductible must be paid for each separate condition and is reset after a year. Discounts are available for those who enroll online and insure multiple pets, and the company offers a refer-a-friend bonus after 30 days. Premiums are subject to increases based on a pet's breed, age and location.
Some complaints about slow claims. Petplan accepts claims via email, fax or mail, and customers can track their claim status online. While most policyholders say they have fast, low-hassle claims and speedy reimbursements, others report a slow process with redundant paperwork requests. Other reviewers say legitimate claims are denied because of pre-existing condition rules. Most are satisfied with customer service, however, and experts praise Petplan for being an established company that's very clear on what's covered and what's excluded when pet owners make claims.