H2O Wireless Review

By: Carl Laron on December 12, 2017

Bottom Line

If you use data, look elsewhere, but for basic talk and text, H2O Wireless is pretty tough to beat in terms of value and performance. It rides on the nationwide AT&T network, so coverage will reach places where other carriers sometimes fail.

Pros

  • Cheap per minute and per text rates
  • Nationwide coverage
  • International calling available
  • Long expiration date with roll over

Cons

  • Data rates are expensive
Our Analysis

Breaking it down

Plans and flexibility

Cheap rates for calls and texts. While H2O Wireless offers competitive unlimited monthly plans, the best value looks to lie with its pay-as-you-go offerings. Calls and texts are billed at a flat 5 cents per minute each under most plans. You can buy time in $10, $20, or $30 blocks that are good for 90 days, or a $100 block that's good for a year. Prices are reduced by 10 percent if you elect to auto-recharge your account, and funds roll over as long as you top up before time expires. For those who call other countries frequently, calls to more than 50 destinations are billed at the same rate as domestic calls. A special $25 plan bills calls at just 2.5 cents each, and includes a $5 International Talk credit, but those funds expire in 30 days; it can be rolled over if renewed, but the International Talk credit does not roll over. MMS messages are billed at 10 cents each. Things aren't as rosy for data users, however, and at a relatively high rate of 10 cents per megabyte, it's a terrible option for anything beyond the lightest of data use.

Performance

Uses AT&T. H2O Wireless is an MVNO that resells capacity on the AT&T network. That network is widely regarded as providing terrific nationwide coverage, so calls and texts should go through regardless of whether you are in the heart of the city, on the highway, or on the family farm. If you choose to use data, AT&T network performance is much improved in recent years.

Customer service

Good support. H2O Wireless doesn't surface in any large surveys that measure user satisfaction. Brandon Carte at Top Ten Reviews describes support as "excellent, with easy access to friendly customer service online, by email and over the phone," however provides no information on how those assessments were reached. Feedback at some user forums, such as Howard Forums, isn't the best we've seen, but is anecdotal, and not much worse (or better) than comments we see regarding other prepaid carriers. Buyers of air time reporting at sites like Best Buy generally give the service good grades.

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