U.S. Wireless Customer Care Study Vol. 2 (2016) -- Non-contract Channels, Via Mobile Devices, July 28, 2016
Straight Talk doesn't fare well in this J.D. Power and Associates' survey of prepaid cell phone plan customer care. It finishes second to last among the carriers that are rated.
Wireless Purchase Experience Satisfaction Study Vol.2 (2016) -- Non-contract, Aug. 11, 2016
The J.D. Power and Associates survey for how satisfied customers are with their purchasing experience also doesn't paint a pretty picture when it comes to Straight Talk. It rates dead last among the companies included.
Readers' Choice Awards 2016: Smartphones and Carriers, March 15, 2016
Things look a little better at PCMag.com. Straight Talk scores a fifth place finish and a score that sits exactly at the industry average.
U.S. Cell Phone Carriers, September 2016
ConsumerReports.org survey respondents generally give middling marks to Straight Talk. It does fare a little better than average when it comes to value, but plummets to the back of the pack in the area of customer support.
Tested: Cricket, MetroPCS Much Slower Than Parent Networks, Sept. 8, 2015
Tom's Guide looks at data speeds of prepaid providers relative to the networks that they use to provide service. Though testing is limited in scope, it reveals that, on average, Straight Talk delivers slower -- though still quite usable performance -- than the large national carriers, even though it uses the same networks.
Straight Talk, As of January 2017
HowardForums.com hosts a subforum dedicated exclusively to Straight Talk. It's a good destination for prospective users to ask questions and learn about others' experiences with the service.