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VoIP : Ratings of Sources

By: Tara Tuckwiller on August 16, 2016

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VoIP: Ratings of Sources

1. Consumer Reports
Editors of ConsumerReports.org, Fall 2015

Based on a survey of 101,019 reader experiences with home telephone services, this review compares 38 VoIP and landline service providers (including major phone and cable companies). Providers are rated on their value, reliability, call quality, customer service and technical support, and ranked from best to worst. The top phone service provider is a California land-line service; the next two are VoIP companies.

Michael Muchmore, March 8, 2016

PCMag.com picks the top 8 VoIP services, including two Editors' Choice winners. Links lead to full reviews. This chart includes both home and business VoIP services, and it shows at a glance which major features are included with each service (call recording, SMS messaging, etc.). Both of the top picks are home VoIP services.

Matthew D. Sarrel, March 29, 2016

In a March 2016 PCMag.com readers, Ooma Office wins the Business Choice award for best VoIP service for the third year in a row. Out of the 10 VoIP providers in the survey, Ooma earns the highest scores for overall satisfaction, reliability and likelihood to be recommended to peers. RingCentral and 8x8 earn Honorable Mentions, but with both, users are twice as likely to need tech support as with Ooma.

, Jan. 4, 2016

BusinessNewsDaily.com evaluates 16 phone systems to find the best ones for small businesses. Chad Brooks narrows the list to 10 (after reading user comments, checking prices and more) and calls them up, posing as a new business owner to judge customer service. He chooses four top picks: best overall, best for small offices, best virtual system and best for call centers.

Juan Martinez, April 15, 2016

RingCentral wins this shootout against Ooma Office. Both are popular, highly rated business VoIP solutions. But when Juan Martinez examines them in-depth, RingCentral holds the edge in two out of three areas (plans/pricing and features/integration) and ties with Ooma for service/support.

Karina Martinez-Carter, June 17, 2015

In four years of living abroad, Karina Martinez-Carter has logged thousands of hours on VoIP and messaging apps. She briefly reviews five popular ones, from Skype (which she uses "now and then" and finds "overrated") to WhatsApp ("indispensable").

Contributors to Amazon.com, As of August 2016

Owners review VoIP-related devices from Ooma, Obihai, Vonage, magicJack and more. Of these, Ooma and Obihai devices rate best, with impressive average ratings over thousands of reviews.

Contributors to Google Play, As of August 2016

Android users rate and review all kinds of communication apps here, including VoIP apps.  The best VoIP apps earn more than 4 out of 5 stars, with between 2 million and 40 million ratings posted.

Contributors to iTunes, As of August 2016

Apple users can find reviews of VoIP apps here. Apple's App Store doesn't post the colossal numbers of reviews that Google Play does, but the top-rated VoIP apps do attract more than 100,000 ratings each.

Contributors to DSLReports.com, As of August 2016

This comparison chart, updated weekly, is based on user-written ratings and reviews of 5 VoIP providers. Each service gets ratings on six separate factors: website, call quality, technical support, ease of installation, reliability and overall value. However, there are only a handful of recent reviews for each VoIP provider. The larger site includes reviews of many more VoIP services.

Nick Durrant, Sept. 23, 2015

Nick Durrant recommends eight VoIP apps/services that allow you to make free calls. For each one, he lists any costs (for example, if calling someone who doesn't have that app/service), compatibility (which computers, tablets, etc. it'll work with) and feedback (with links to specific threads on the site's user forum). Durrant briefly explains how each service or app works, plus his own experience with it (if any).

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