Common Display Issues on the Fitbit Charge 5: Troubleshooting and Solutions

The Fitbit Charge 5 is a popular fitness tracker that helps users monitor their daily activities, track their workouts, and stay connected throughout the day. However, like any electronic device, it is not immune to display issues. In this article, we will discuss some common display issues that users may encounter with the Fitbit Charge 5 and provide troubleshooting tips and solutions.

Unresponsive Display

One of the most common display issues on the Fitbit Charge 5 is an unresponsive screen. If you find that your device’s display is not responding to your touch or swipe gestures, there are a few steps you can take to troubleshoot the problem.

First, try restarting your Fitbit Charge 5 by pressing and holding the button on the side of the device for about 10 seconds until you see the Fitbit logo appear on the screen. This will force a reboot and may resolve any temporary software glitches causing the unresponsiveness.

If restarting doesn’t work, make sure that your device’s software is up to date. To check for updates, open the Fitbit app on your smartphone and go to “Account” > “Charge 5” > “Update available.” If an update is available, follow the prompts to install it. Sometimes, outdated software can cause display issues that can be resolved with an update.

If neither restarting nor updating solves the problem, try resetting your device to its factory settings. Keep in mind that resetting will erase all data from your Fitbit Charge 5, so make sure you have backed up any important information beforehand. To reset your device, go to “Settings” > “About” > “Factory Reset” in the Fitbit app or follow the instructions provided by Fitbit support.

Blank Screen

Another common display issue reported by some Fitbit Charge 5 users is a blank screen. If you find that your device’s screen is completely black and not displaying any information, there are a few things you can try to troubleshoot the issue.

First, check if your Fitbit Charge 5 has enough battery power. A low battery can sometimes cause the screen to go blank. Connect your device to its charger and make sure it is properly charging. Wait for a few minutes, and then try turning it on by pressing the button on the side of the device.

If the battery is not the issue, it is possible that your Fitbit Charge 5 is experiencing a software problem. Try restarting your device by following the steps mentioned earlier in this article. If that doesn’t work, consider updating or reinstalling the Fitbit app on your smartphone to ensure compatibility with your device’s software.

If none of these troubleshooting steps work, it may be necessary to contact Fitbit support for further assistance or consider getting a replacement if your device is still under warranty.

Flickering or Dim Screen

Some Fitbit Charge 5 users have reported issues with their device’s display flickering or appearing dimmer than usual. This can be a frustrating problem, especially when trying to read information or use the touchscreen features. Here are some troubleshooting steps you can take to address this issue.

First, check if the brightness level on your Fitbit Charge 5 is set appropriately. Swipe down from the top of the screen and adjust the brightness slider to a comfortable level. Sometimes, accidental adjustments in brightness settings can result in a flickering or dim screen.

If adjusting the brightness doesn’t solve the problem, try cleaning both sides of your device’s display using a soft cloth or microfiber cloth. Dust or smudges on the screen can sometimes interfere with its performance and cause display issues.

Lastly, make sure that you have installed any available software updates for both your Fitbit Charge 5 and smartphone app as outdated software can sometimes cause display problems. Follow the steps mentioned earlier in this article to check for updates and install them if necessary.


While the Fitbit Charge 5 is a reliable fitness tracker, it is not uncommon to encounter display issues. However, by following the troubleshooting tips and solutions provided in this article, you should be able to address common display problems such as unresponsiveness, blank screens, flickering, or dim displays. If the issues persist, don’t hesitate to reach out to Fitbit support for further assistance. Remember that keeping your device’s software up to date and handling it with care can help prevent display issues in the future.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.