Troubleshooting Tips for Updating Your TomTom GPS Device

If you own a TomTom GPS device, it’s important to ensure that its software is up to date. Regular updates not only provide you with the latest features but also improve the overall performance and accuracy of your device. However, sometimes you may encounter issues while updating your TomTom. In this article, we will discuss some common troubleshooting tips to help you successfully update your TomTom GPS device.

Check Your Internet Connection

Before attempting to update your TomTom, it’s crucial to have a stable and reliable internet connection. A slow or intermittent connection can cause problems during the update process. Make sure you’re connected to a strong Wi-Fi network or have a stable cellular data connection.

If you’re using Wi-Fi, ensure that the signal strength is adequate and there are no obstructions between your device and the router. If you’re using cellular data, check if you have enough data allowance for the update. It’s recommended to use Wi-Fi whenever possible as it provides a more stable connection.

Restart Your Device

Sometimes, simply restarting your TomTom GPS device can resolve any temporary software glitches that may be causing issues with the update process. To restart your device, turn it off completely and then turn it back on after a few seconds.

Once your device has restarted, try updating it again. If the issue persists, proceed to the next troubleshooting step.

Free Up Storage Space

Insufficient storage space on your TomTom GPS device can prevent updates from being installed successfully. Before updating, check how much free space is available on your device and make sure it meets the minimum requirements for the update.

If you find that there isn’t enough free space, consider removing unnecessary files such as old maps or voices that are no longer needed. You can also transfer files to an external storage device or delete them permanently to create more space.

Once you have freed up enough storage space, attempt the update again. If the problem continues, try the next troubleshooting tip.

Update using MyDrive Connect

MyDrive Connect is a software application provided by TomTom that enables you to manage and update your GPS device. If you’re experiencing issues while updating your TomTom, try using MyDrive Connect instead of other methods like Wi-Fi or SD card updates.

First, ensure that MyDrive Connect is installed on your computer and is up to date. Then, connect your TomTom GPS device to your computer using a USB cable. Launch the MyDrive Connect application and follow the on-screen instructions to initiate the update process.

During the update, it’s important not to disconnect your device or interrupt the process as this can lead to errors or incomplete updates. Once the update is complete, safely disconnect your device from the computer.


Updating your TomTom GPS device ensures that you have access to the latest features and improvements offered by TomTom. By following these troubleshooting tips, you can overcome common issues and successfully update your device.

Remember to check your internet connection, restart your device if necessary, free up storage space, and use MyDrive Connect for updating when encountering problems. If these steps do not resolve the issue, it may be advisable to contact TomTom customer support for further assistance in resolving specific issues with updating your device.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.